Billing and supplies

One stop to manage your payments, orders and more.

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Pay your bill

Complete the form below to securely pay your bill online using a credit or debit card. If you’d prefer to pay by phone, call us directly. Tube feeding patients call 1-800-257-0841; IV infusion patients call 1-855-311-7246.

How do I update my billing address?

To update your billing address, please call the number on your invoice. It’s important to let us know when your billing address changes to help ensure on-time payments.

When will I find out the cost of my order?

Before you start services with us, Coram will check on your insurance and explain the financial arrangements to you. You’ll be asked to sign a form (the Financial Agreement Arrangement or FAA) related to billing and payment for services. The FAA will cover what we expect your insurance will pay and your out-of-pocket costs. You will be responsible for paying any co-payment or deductible amount, and for any service that’s not covered by your insurance.  
 

If you have Medicare insurance, we’ll send you an Advance Beneficiary Notice (ABN) that lists items or services that Medicare isn’t expected to pay for. We’ll provide an estimate of the costs for the items/services, and the reasons why Medicare may not pay for them.

If my account shows a credit balance, will it be applied to my account?

When you make a payment, it’s applied to the oldest date of service. If there isn’t any service posted to your account, your payment will go into a hold account until it can be applied to an eligible claim.

Where can I find my account balance?

Your account balance is shown on your statement. If you have any questions, just contact customer service.

What forms of payment are accepted?

For online payments, we accept VISA®, MasterCard®, American Express® or Discover®. If you pay by mail or over the phone, we also accept a copay assistance or drug manufacturer's credit card, checks and money orders.

What if I can’t afford my medication? Does Coram help with that?

We'll work to help you find assistance. We can help with guidance on insurance and financial assistance options, including COBRA premiums, co-pay assistance, manufacturer product assistance programs, disability insurance and state programs.

What is included in the per diem charge?

The following products, services and costs of operation are included in the per diem charge:

  • Professional pharmacy services, including dispensing, clinical monitoring by experienced clinicians, development and implementation of pharmaceutical care plans, care coordination, all necessary supplies and equipment
  • Administrative services, including verification of insurance eligibility and extent of coverage, obtaining prior authorizations, performing billing functions, internal and external auditing and other regulatory compliance activities, maintaining inventories of drugs, equipment, administration supplies and office supplies, maintaining physical plant and offices, maintaining computer clinical and administrative information systems, quality assessment and improvement activities
  • Other support costs, including wages and salaries, property taxes, inventory carrying costs, costs of insurance coverage per state regulations, costs of maintaining accreditation, new product research and development, other applicable overhead and operational expenses.

The per diem does not include nursing visits or tube feeding formula which are billed and reimbursed separately.

Track your delivery

Check the delivery status of your supplies and/or medications by entering your UPS tracking number here

How do I update my shipping address?

To update your shipping address, just call your Coram team.

  • For tube feeding patients, call your Customer Service Specialist
  • For infusion therapy, including parenteral nutrition patients, call your Clinical Service Specialist
     

Let us know when your mailing address changes so there are no delays to any of your medication, formula or supply order deliveries.

How do I track my order?

If you signed up for email from us, we’ll send you a tracking number when your order has been shipped. You can click on a link to the shipper's website for more information. 

Request your supplies

Reordering your supplies and/or medications is quick and easy! Call us any day, any time. We’re ready to help.

How do I order the infusion supplies I need?

Depending on your specific needs, your first home delivery of supplies could include an infusion pump and pole, medication and other supplies. 

Whatever your needs are, you can expect your Coram team to be in frequent contact with you. They’ll help you keep track of the amount of medication and supplies you need for your therapy. Your Clinical Support Specialist will be in touch often to find out what you need and to arrange to have your medication and supplies delivered to your home at a time that is best for you. And, your Clinical Support Specialist will want to know if you need more or less of any supply. You don’t want supplies that you won’t be using taking up space.

You can rely on your team to stay on top of things for you. You can help with that by making sure that you and your Clinical Support Specialist communicate often. Plan on being in touch before each delivery and make time to tell them about your current health status and if you want to talk to a pharmacist about your medication. Let them know how things are going with your home infusion therapy. Nothing is more important to them than hearing from you about how you are doing.  

How do I store infusion medications at home?

Read the medication label for details on how to handle and store medication.

Refrigerated solutions should be stored at a temperature between 36°F and 46°F. If you can, set aside a space in your refrigerator that is just for your medications/solutions. Solutions should be in a sealed plastic bag if they are stored on a lower refrigerator shelf or beneath food and/or beverages.

For you and your household's safety, remember to keep all medications and supplies out of the reach of children and pets and avoid keeping them alongside household items.

How do I store formula at home?
  • Store your supplies and formula in a cool, dry place, like a pantry or basement, a cupboard or a closet.
  • Cover unused formula and store it in the refrigerator
  • Throw unused prepared formula away after 24 hours.
Can medications be returned?

Coram delivers products because they were prescribed by your doctor. Once products have been delivered, they can’t be returned for credit, even if the prescription changed. State pharmacy laws do not allow Coram to accept any returns of unused supplies and products. It is important to share accurate information about your inventory of supplies and medication before deliveries are due.

How do I order the tube feeding supplies I need?

Your initial delivery of supplies to your home will vary depending on your specific needs, but may include a feeding pump and pole, formula and other supplies

For your monthly refills, you will need to call Coram at 1-877-936-6874 at least 10 days prior to running out of formula and/or supplies. We will then arrange your monthly delivery of supplies to your home. Please have your insurance card ready when you call us, for verification purposes.

If you receive an automated refill reminder call, the number on Caller ID will be 1-877-936-6874. Accepting this call will allow you to connect with a Coram refill representative, who will arrange monthly delivery of supplies to your home.

Be on the lookout for this call; it is important that you take it. During the call, the Coram representative will also ask you questions about your current health status and how things are going with your home tube feedings. These questions may take a few minutes to answer. Remember that these questions are very important for the proper management of your care.