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Billing and supplies for tube feeding

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Pay your bill

Complete the form below to securely pay your bill online using a credit or debit card. If you'd prefer to pay by phone, call us directly at 1-800-257-0841.

Tube feeding billing FAQs

How do I update my billing address?

To update your billing address, please call the number on your invoice. It’s important to let us know when your billing address changes to help ensure on-time payments.

When will I find out the cost of my order?

Before you start services with us, Coram will check on your insurance and explain the financial arrangements to you. You’ll be asked to sign the Financial Agreement Arrangement (FAA) related to billing and payment for services. The FAA will cover what we expect your insurance will pay and your out-of-pocket costs. You will be responsible for paying any co-payment or deductible amount, and for any service that’s not covered by your insurance.  
 

If you have Medicare insurance, we’ll send you an Advance Beneficiary Notice (ABN) that lists items or services that Medicare isn’t expected to pay for. We’ll provide an estimate of the costs for the items/services, and the reasons why Medicare may not pay for them.

If my account shows a credit balance, will it be applied to my account?

When you make a payment, it’s applied to the oldest date of service. If there isn’t any service posted to your account, your payment will go into a hold account until it can be applied to an eligible claim.

Where can I find my account balance?

Your account balance is shown on your statement. If you have any questions, just contact customer service.

What forms of payment are accepted?

For online payments, we accept VISA, MasterCard®, American Express® or Discover®. If you pay by mail or over the phone, we also accept a copay assistance or drug manufacturer's credit card, checks and money orders.

What if I can’t afford my medication? Does Coram help with that?

We'll work to help you find assistance. We can help with guidance on insurance and financial assistance options, including COBRA premiums, co-pay assistance, manufacturer product assistance programs, disability insurance and state programs.

What is included in the per diem charge?

The following products, services and costs of operation are included in the per diem charge:

  • Professional pharmacy services, including dispensing, clinical monitoring by experienced clinicians, development and implementation of pharmaceutical care plans, care coordination, all necessary supplies and equipment
  • Administrative services, including verification of insurance eligibility and extent of coverage, obtaining prior authorizations, performing billing functions, internal and external auditing and other regulatory compliance activities, maintaining inventories of medications, equipment, administration supplies and office supplies, maintaining physical plant and offices, maintaining computer clinical and administrative information systems, quality assessment and improvement activities
  • Other support costs, including wages and salaries, property taxes, inventory carrying costs, costs of insurance coverage per state regulations, costs of maintaining accreditation, new product research and development, other applicable overhead and operational expenses.

The per diem does not include nursing visits or tube feeding formula which are billed and reimbursed separately.

Track your delivery

If you signed up to receive emails from us, we'll send you tracking information when your order has shipped. The tracking email will contain a link to the shipping carrier's website with more information.

Tube feeding delivery FAQs

How do I update my shipping address?

To update your shipping address, just call your Coram team.

  • For tube feeding patients, call your Customer Service Specialist
  • For infusion therapy, including parenteral nutrition patients, call your Clinical Service Specialist
     

Let us know when your mailing address changes so there are no delays to any of your medication, formula or supply order deliveries.

How do I receive email alerts?

If you would like to receive emails from Coram about information related to your care, order delivery and account status updates, call your Coram care team at 1-877-936-6874 to sign-up today. We'll add your email address to your account profile and the emails will start to pop up in your inbox.

The emails you'll get from Coram are not encrypted, so by opting in to receive email communications, you'll be accepting the risk that some of your confidential health information could be seen by someone other than you.

Then, if you ever decide that you want to stop getting emails, just let a member of your Coram team know and we'll delete your email address from your account profile.

We're serious about protecting your privacy, we never give or sell any identifiable information about you to other companies for their marketing purposes.

Request your supplies

Complete this form to securely submit your request for formula and/or supplies. We’ll then arrange your monthly delivery to your home and email you when your order has shipped. If you’d prefer to request your refill over the phone, call us directly at 1-877-936-6874.

Tube feeding supplies FAQs

How do I store formula at home?
  • Store your supplies and formula in a cool, dry place, like a pantry or basement, a cupboard or a closet.
  • Cover unused formula and store it in the refrigerator
  • Throw unused prepared formula away after 24 hours.
Can formula and/or supplies be returned?

Coram delivers products because they were prescribed by your doctor. Once products have been delivered, they can’t be returned for credit, even if the prescription changed. State pharmacy laws do not allow Coram to accept any returns of unused supplies and products. It is important to share accurate information about your inventory of supplies and medication before deliveries are due.

How do I sign up for refill reminders?

Call 1-877-936-6874 and any member of your Coram care team can help you setup your refill reminder preferences. You can choose to receive reminders through email, text or phone.

 

If you opt in to receive email or text reminders about your monthly refills, you will receive a link one week before your next order is due. The link will take you to our online ordering form.

 

The emails and text messages you'll get from Coram are not encrypted, so by opting in to receive email or text communications, you'll be accepting the risk that some of your confidential health information could be seen by someone other than you.

 

If you receive an automated refill reminder call, the number on Caller ID will be 1-877-936-6874. Accepting this call will allow you to connect with a Coram refill representative, who will arrange monthly delivery of supplies to your home.

 

Be on the lookout for this call; it is important that you take it. During the call, the Coram representative will also ask you questions about your current health status and how things are going with your home tube feedings. These questions may take a few minutes to answer. Remember that these questions are very important for the proper management of your care.

Can medications be returned?

Coram delivers products because they were prescribed by your doctor. Once products have been delivered, they can’t be returned for credit, even if the prescription changed. State pharmacy laws do not allow Coram to accept any returns of unused supplies and products. It is important to share accurate information about your inventory of supplies and medication before deliveries are due.

Where can I get more information about the formula supply shortage?

We understand that you may have questions about the latest formula supply situation. Read our infant formula shortage article for more information.